Shipping policy

Preorder Policy

By purchasing a preorder item, you acknowledge and agree to the following terms:

1. Shipping Timeframe
Preorder items are not currently in stock and require additional time for production and fulfillment. Unless otherwise stated on the product page, please allow approximately 3–4 weeks after the preorder period closes for your order to be processed and shipped.

The estimated timeframe does not begin on the date your individual order is placed. Shipping estimates begin after the preorder window has officially closed. Once shipped, delivery time will depend on the selected shipping service and destination.

2. Payment
Full payment is collected at checkout to reserve your preorder item. Placing a preorder does not guarantee immediate shipment.

Some preorder releases may be subject to a minimum order requirement. If the required minimum is not reached, the preorder may be canceled and a full refund will be issued to the original payment method. Depending on your financial institution, refunds may take several business days to appear.

3. Order Updates
Order confirmations and shipping notifications will be sent to the email address or phone number provided at checkout. Customers are responsible for entering accurate contact and shipping information.

Tracking information will be provided once the order has been packaged and transferred to the shipping carrier. A tracking number may take additional time to update after the shipping label is created.

4. Cancellations and Changes
Preorder cancellations, product changes, quantity changes, and size changes are not guaranteed once an order has been placed. Changes cannot be made after production or fulfillment has begun.

Shipping-address corrections must be requested as soon as possible. We are not responsible for orders shipped to an incorrect or incomplete address entered by the customer. Additional shipping charges may apply if an order is returned and must be reshipped.

5. Combined Orders
Orders containing both preorder and in-stock merchandise may be held until all items are available and shipped together in one package.

To receive in-stock merchandise sooner, preorder and in-stock items should be purchased in separate transactions. Shipping charges from separate orders cannot be combined or refunded after checkout.

6. Delays, Lost or Stolen Packages
Production and shipping timeframes are estimates and are not guaranteed. Delays may occur because of supplier availability, manufacturing issues, weather, holidays, carrier interruptions, or other circumstances outside our control.

Once a package has been accepted and scanned by the shipping carrier, delivery is the carrier’s responsibility. We are not responsible for packages that are delayed, lost, stolen, misdelivered, or marked as delivered by the carrier. Customers should contact the carrier directly and submit a claim when applicable.

We will make reasonable efforts to assist with available tracking information, but replacement orders and refunds are not guaranteed for packages confirmed as delivered. Customers are encouraged to use a secure delivery address and monitor their tracking information.

By completing a preorder purchase, you confirm that you have reviewed and accepted this policy.